Due to the nature of custom items, Hive & Colony does not offer a refund, exchange or store credit. With that being said, we are 100% committed to our clients’ satisfaction and will honor our Perfect Fit Guarantee which includes any necessary adjustments free of charge. Clients will not leave the store until they are 100% satisfied with their custom item.
On non-custom items only, Hive & Colony offers a refund, exchange or store credit if the same item is returned within 14 days of purchase accompanied by a receipt. Returns with a receipt of over 14 days but no longer than 30 days or returns without a receipt will receive store credit only. All items must be unused and in its original packaging.
CANCELATION AND MODIFICATION
On custom items, clients have a 24-hour window to cancel their order and get a full refund or make any modification to it. Any modification requested afterwards will have to be approved by our production team and may result in a delay and additional fees.