PERFECT FIT GUARANTEE
Hive & Colony combines fashion with innovation to promise all clients, considering their body type or style preference, the perfect fit. In addition to manual measurements taken by our professional stylists, we use a state-of-the-art 3D scanner that takes 300 different body measurements in just a matter of seconds and creates a 3D avatar that illustrates and visualizes posture, pose and stance. Once your garment arrives, we will invite you for a fitting to ensure everything is completed to your satisfaction. It’s not finished until it’s finished!
HOW IT WORKS
Visit one of our showrooms to get your full body measurements. We use 3D scanning technology with a few manual measurements. We invite you to start the customization process online and complete your purchase online or at your nearest showroom.
The production time takes between 4-5 weeks. Once your Bespoke garment arrives at the store, we will invite you to come back for a First Fitting to try your garment with one of our fit specialists. If needed, we will recommend small adjustments and alterations so that the garment fits just the way you want it to. The alterations will usually take 5-7 days. Once the garment arrives back from the tailor, we will invite you to try the garment one more time for a final inspection. We will keep your final measurements so that when you are ready to create your next Bespoke garment, we already have your best fit information.
ALTERATION & REMOTE ALTERATION POLICIES
Once you receive the garment you can try it on to see how it fits. If you feel that your Bespoke garment requires alterations, we recommend you visit your nearest showroom to meet with one of our stylists to send the garment to one of our specialist tailors.
The alterations will usually take 5-7 days. Once the garment arrives back from the tailor, we will invite you to try the garment one more time for a final inspection.
If you are not able to come back to one of our showrooms, Hive & Colony offers remote alteration services. This allows you to bring your Bespoke garment to a tailor near you and have it adjusted. Hive & Colony will issue you an alteration reimbursement per the following allowance:
- Up to $75 for Jacket.
- Up to $50 for Pants.
- Up to $30 for Waistcoat.
- Up to $20 for Shirt.
- Up to $20 for Shorts.
- Up to $50 for Overcoat.
- Up to $50 for Skirt.
To be eligible for alteration reimbursement, simply email our customer service with a copy of the receipt and the reimbursement payment will be issued within 10 business days.