What is the process for buying a custom item?
1. First Appointment: Book your first appointment to come visit the store. During this visit, you will be scanned and measured. Afterwards, you will select your fabric, customize the product and place your order.
2. First Fitting: Production usually takes 4-6 weeks. After your product arrives to Boston, we will let you know so you book an appointment to do your First Fitting. During the First Fitting, you will try on your product so that our Stylist makes recommendations on final alterations and adjustments.
3. Final Pickup: If your product requires alterations or adjustments, these usually take 3-5 days. After that, you will come back to the store to try on the product one last time to make sure it fits perfectly. At that time you can take it home with you.
4. Re-Orders: The first order involves lots of steps and requires a couple of visits to the store. For re-orders, however, we already have your measurements and product patterns so you can just order over the phone or email. Our Stylists can send you fabric swatches so all you have to do is select a fabric and then wait for your product to arrive.